Privacy policy

Last updated: October 20, 2026

La Maison de Louise operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). La Maison de Louise is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Contact: support.plusrien@gmail.com

Personal information we collect or process

When we use the term "personal information", we mean information that identifies, relates to, describes or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details: your name, address, billing address, shipping address, phone number and email address.
  • Financial information: payment card details, transaction details, form of payment, payment confirmation and other payment details. We never see or store your full card number: payments are processed directly by our payment providers.
  • Account information: your username, password, security questions, preferences and settings.
  • Transaction information: the items you view, put in your cart, add to your wishlist or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us: the information you include in your messages to us, for example when you send a customer support request.
  • Device information: information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information: information about how and when you interact with or navigate the Services.

Sources of personal information

  • Directly from you: when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services: from your device when you use our products or services or visit our websites, including through cookies and similar technologies.
  • From our service providers: when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How we use your personal information

  • To provide, tailor and improve the Services: to perform our contract with you, process your payments, fulfill and ship your orders, remember your preferences and items you are interested in, send account notifications, manage your account, process returns and exchanges, let you post reviews, and create a personalized shopping experience, for example by recommending products related to your purchases.
  • Marketing and advertising: to send you marketing and promotional communications by email, text message or postal mail (only if you opted in where required), and to show you online ads for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
  • Security and fraud prevention: to authenticate your account, provide a secure payment and shopping experience, detect, investigate or act on possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our services. If you create an account, you are responsible for keeping your credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with you: to provide customer support, answer your questions, provide effective services and maintain our business relationship with you.
  • Legal reasons: to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or take part in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy:

  • With Shopify, vendors and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners (such as Meta) to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not sell your personal information for money. However, sharing information with advertising partners to show you targeted ads may be considered a "sale" or "sharing" of personal information under some U.S. state laws, such as the California Consumer Privacy Act (CCPA, as amended by the CPRA). You can opt out at any time, as explained below.

Cookies and similar technologies

We use cookies and similar technologies (such as pixels and tags) to make the store work, remember your cart and preferences, measure traffic and improve our website and advertising. Some are set by third parties such as Shopify and our advertising and analytics partners. You can set your browser to refuse or delete cookies. If you do, some features of the Services may not work properly. Where required by law, we treat browser opt-out signals such as Global Privacy Control (GPC) as a valid request to opt out of the sale or sharing of your personal information for that browser.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services is transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. To protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, as well as with other merchants and with Shopify. To provide these features, Shopify may use personal information collected from your interactions with our store, with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including for responding to your requests to exercise your rights over its use for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or those platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under 13, or under the age of majority where you live. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us at the email below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we keep your personal information depends on different factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations (including tax and accounting), resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, including if you are a resident of California or another U.S. state with a comprehensive privacy law (such as Colorado, Connecticut, Oregon, Texas, Utah or Virginia), you may have some or all of the rights listed below. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

  • Right to know and access: you may have the right to request access to the personal information we hold about you, including the categories of information, sources, purposes and third parties involved.
  • Right to delete: you may have the right to request that we delete the personal information we keep about you.
  • Right to correct: you may have the right to request that we correct inaccurate personal information we hold about you.
  • Right of portability: you may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to opt out of sale, sharing or targeted advertising ("Do Not Sell or Share My Personal Information"): you may have the right to direct us not to "sell" or "share" your personal information, or to use it for targeted advertising based on your activity across different merchants and websites. You can exercise this right by emailing us with the subject line "Do Not Sell or Share My Personal Information", or by enabling Global Privacy Control in your browser.
  • Right to limit the use of sensitive personal information: we do not use or disclose sensitive personal information for purposes that would give rise to this right under California law.
  • Managing communication preferences: we may send you promotional emails or text messages, and you may opt out at any time by using the unsubscribe link in our emails or replying STOP to our text messages. If you opt out, we may still send you non-promotional messages, such as those about your account or orders.

You may exercise any of these rights by contacting us at support.plusrien@gmail.com. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, visit privacy.shopify.com.

We will not discriminate against you for exercising any of these rights: we will not deny you goods or services, charge you different prices or provide a different level of quality because you exercised them. We may need to verify your identity before processing your request, as permitted or required by law. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf; we will require the agent to provide proof of your permission, and we may ask you to verify your identity directly with us. We will respond to your request within the time frame required by law (for example, 45 days under California law, which may be extended when permitted).

Appeals and complaints

If you have a complaint about how we process your personal information, please contact us at the email below. Depending on your state of residence, if we decline to take action on your request, you may have the right to appeal our decision by replying to our response with the subject line "Privacy appeal". If your appeal is denied, you may contact the Attorney General of your state.

International transfers

Please note that we may transfer, store and process your personal information outside the country you live in, including through Shopify and our service providers. When we do, we take steps to ensure your information remains protected in accordance with this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support.plusrien@gmail.com.

For the purposes of applicable data protection laws, NEXORA PRO LLC (brand: La Maison de Louise), 117 S Lexington St, Ste 100, Harrisonville, MO 64701, United States, is responsible for the processing of your personal information.