Refund policy

30-day money-back guarantee

You have 30 days from delivery to try your bag. If you are not happy with how it keeps your bread, we will make it right.

Before you ship anything, please write to us. Many situations (bread that softens, the scent of new beeswax, a question about how to use the bag) are solved in one email exchange, with no return needed. And if your item is defective, you never have to pay to return it (see "Damaged, defective or wrong item" below).

How to request a return

• Email support.plusrien@gmail.com with your order number and the reason for your request.
• We reply within 24 to 48 business hours. If your request is approved, we email you the return address and instructions.
• Items returned without prior approval cannot be accepted.
• Return the bag clean and complete, in its original packaging if possible, within 14 days of our approval. Please use a tracked shipping service: it is your proof of shipment.

Return shipping costs

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.

Our returns center may be located outside the United States. The cost of a return depends on the carrier you choose and the weight of the package. Please compare offers before shipping: for low-value items, the cost can come close to the amount refunded.

Condition of returned items

A returned item must be clean and in good condition. Our bags are made to be used: you can of course use your bag during the 30-day guarantee, as long as you follow the care instructions and return it clean.

When an item comes back in a condition that does not meet this policy, we may apply a deduction based on its condition:

• clean item, with only light signs of use: no deduction;
• used item, cleaned and in good condition but no longer resalable as new: 30% deduction;
• used item that was not cleaned, stained, damaged or unfit for resale: deduction of up to 100%.

The condition is checked on arrival and documented with photos. This deduction is separate from return shipping costs, which remain your responsibility. It never applies to an item that arrived damaged, defective or incorrect.

Bundles, linked offers and free gifts

Some discounts are granted as part of a bundle: the reduced price of an item depends on buying another item at the same time, as shown at checkout.

If you return the item that qualified you for the offer and keep the others, the offer conditions are no longer met: the items you keep are charged at their regular unit price, and your refund is calculated on that basis. Free gifts included with a bundle are not refundable on their own, and must be returned with the order if you return the whole bundle; otherwise their value may be deducted from your refund.

This rule does not apply to store-wide discounts (promo codes applied to the whole cart, sales, special events), which remain valid on the items you keep.

Order cancellation

Orders are processed quickly, so we may not be able to accept cancellation requests once your order is confirmed. If you need to change or cancel an order, email us right away. An order that has already shipped and has a tracking number cannot be cancelled before delivery: you can then request a return after receiving it, under this policy.

Damaged, defective or wrong item

Please inspect your order as soon as it arrives. If your item is damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo. A photo is enough in most cases.

In these cases, you pay no return shipping. We send a replacement or issue a refund, without you having to ship the item back at your own cost.

Bread keeping results

How long bread stays fresh depends on the type of bread, how fresh it was when bought, humidity, temperature and how the bag is used. If your request is about how the bag keeps your bread, we may ask for details (type of bread, purchase date, storage conditions) and photos, so we can help you get the best results or process your request.

Non-returnable items

Gift cards, personalized or custom-made items, and digital content (such as downloadable guides) once the download has started cannot be returned.

Exchanges

The fastest way to get the item you want is to write to us: we will suggest the simplest solution for your situation. You can also return the item you received under this policy and place a separate new order once your return is approved.

Refunds

We let you know as soon as your return has been received and inspected, and whether your refund is approved. Approved refunds are issued to your original payment method. Your bank may take 5 to 10 business days to show it. Original shipping is free, so there are no shipping charges to refund.

No refund can be issued until the item has been returned or valid proof of shipment has been provided, unless we decide otherwise.

Chargebacks and payment disputes

Please contact us before opening a dispute with your bank or payment provider, so we can resolve the issue quickly. While a chargeback or payment dispute is open, any return, refund or other request linked to that order is put on hold until the dispute is closed.

Warranties

This policy does not limit any rights you may have under the laws of your state. Any implied warranties, including the implied warranty of merchantability, are limited to the extent permitted by law. Some states do not allow such limitations, so they may not apply to you.

Questions

For any question about a return or a refund, email support.plusrien@gmail.com.