Terms of sale

1. Seller

Brand: La Maison de Louise. Company: NEXORA PRO LLC. Address: 117 S Lexington St, Ste 100, Harrisonville, MO 64701, United States. Email: support.plusrien@gmail.com.

2. Purpose

These Terms of Sale govern the sale of products offered on the La Maison de Louise website. Placing an order on the website means you fully accept these Terms of Sale, together with our Terms of Service, Shipping Policy, Refund Policy and Privacy Policy.

3. Products

Our products are bread storage bags made of natural cotton with a removable beeswax lining, and related accessories. They are Designed in France and made by selected partner manufacturers.

We describe our products as accurately as possible. However, because of how they are made, the materials used, production batches and model updates, slight variations may exist in color, texture, dimensions, finishes, markings or other visual details. Photos, videos and visuals on the website are for illustration purposes only.

These variations do not affect the quality, use or main function of the product and are not considered a defect as long as the product keeps its essential function.

4. How the bag keeps bread

The La Maison de Louise bread bag is designed to help bread keep better when it is used according to our care and use recommendations.

Results in terms of freshness, softness, texture, crust, crispness and the possible appearance of mold depend on many factors outside our control, including:

• the type of bread (baguette, country loaf, sourdough, whole wheat, sandwich bread, etc.);
• the quality and freshness of the bread when it was bought;
• how well it was baked and its moisture content;
• climate conditions (temperature, humidity, heat waves, etc.);
• storage conditions and how the bread is handled before and after storage;
• whether the care and use instructions are followed.

For these reasons, we cannot guarantee the same keeping time, freshness or crispness for every type of bread and in every situation. For example, a traditional baguette naturally loses part of its crispness a few hours after baking, even when stored properly, while larger loaves such as country loaves or sourdough keep their texture and crust longer.

The bag does not restore the crispness of bread that has already lost it, and does not change the natural properties of bread. If your request is about bread keeping results, we may ask for useful details (type of bread, purchase date, condition when placed in the bag, storage conditions) and photos of the bread and the bag. Our 30-day money-back guarantee is described in our Refund Policy.

5. Prices

Prices are shown in U.S. dollars (USD). Applicable sales tax is calculated at checkout. Shipping to the United States is free. Prices include all import fees: U.S. customers never pay any customs duties or import fees.

We may change our prices at any time. The price charged is the one shown when you place your order. Promotions, discounts, promo codes and free gifts are valid under the conditions displayed on the website at the time of your order.

6. Orders

A sales contract is formed once your order is confirmed and payment is received. You agree to provide accurate, complete and up-to-date information when ordering, including your name, email address, shipping address and, where applicable, phone number.

We are not responsible for delays, failed deliveries or delivery errors caused by incomplete or incorrect information. We may refuse, suspend or cancel any order in case of an existing dispute, suspected fraud, inconsistent information, attempted abuse or an open payment dispute. If we cancel a paid order, you are refunded in full.

7. Payment

Payment is due in full when you place your order. Accepted payment methods include credit and debit cards and any other method offered at checkout. Transactions are secured by our payment providers; we never see or store your full card details.

If a payment is declined, incomplete, disputed or subject to a chargeback, we may suspend processing of the order, block new orders, and share the relevant information with the payment providers involved.

8. Shipping and delivery

Orders are processed within 24 to 48 business hours. Delivery usually takes 6 to 10 business days after shipment, excluding weekends and public holidays. These times are estimates and may vary with logistics, delivery location, peak periods, carrier disruptions, holidays or any event beyond our control. Exceeding an estimated time does not give rise to automatic compensation.

Once your package is handed to the carrier, you receive a tracking number. Tracking information is updated by the carrier, and we do not directly control the carrier's delivery operations. Full details are in our Shipping Policy.

9. Receiving your order

Please check the package and products when they arrive. If the package is damaged or opened, or a product is missing or incorrect, contact support.plusrien@gmail.com within 7 days of delivery with your order number, a clear description of the problem and photos if needed.

When carrier tracking shows the package as delivered, this is evidence of delivery. If you dispute it, we may open an investigation with the carrier, without a guaranteed immediate outcome.

10. Returns and 30-day money-back guarantee

You have 30 days from delivery to try your bag under our money-back guarantee. Returns must be approved by email before shipping. Returned products must be clean and complete; a deduction may apply to items returned used and not cleaned, stained or damaged, based on their condition as documented on arrival. Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect. All conditions are in our Refund Policy.

11. Refunds

Refunds are issued after the returned products have been received, checked and approved, to the original payment method unless technically impossible or otherwise agreed. No refund can be issued until the product has been returned or sufficient proof of shipment has been provided, unless we decide otherwise as a commercial gesture.

12. Promotions, bundles and gifts

Some offers include discounts, free products, digital content, accessories or other benefits that depend on buying a minimum number of products or reaching a minimum order amount, as displayed on the website at the time of order.

If you return all or part of an order that benefited from such an offer, we may recalculate your refund based on the products you keep. If the return means the offer conditions are no longer met, the discounts, benefits and gifts linked to it may be cancelled, and your refund is calculated on the regular price of the products you keep. Free physical gifts must be returned with the order; otherwise their value may be deducted from your refund.

13. Chargebacks and payment disputes

You agree to contact our customer service before opening a dispute with your bank or payment provider, so we can find an amicable solution. While a chargeback, payment dispute or claim with a payment provider is open, we may put any return, refund or commercial gesture on hold until it is resolved. In case of an abusive or fraudulent dispute, or one that contradicts the order information, we may share all relevant information with the payment providers, banks or competent authorities.

14. Warranties

If a product is defective or does not match its description, contact us with your order number, a description of the problem and photos if needed: we will replace it or refund it. Any implied warranties, including the implied warranty of merchantability, are limited to the extent permitted by law. Some states do not allow such limitations, so they may not apply to you, and you may have other rights that vary from state to state.

15. Use and care

The bread bag must be used according to the care and use instructions provided. In particular, do not put warm bread in the bag, to avoid excess moisture.

Care instructions: the cotton bag can be machine washed at 86°F (30°C). The beeswax lining must never go in the washing machine: rinse it with cold water and let it air dry. Never use hot water or harsh cleaning products on the lining.

We are not responsible for damage caused by misuse, improper care, normal wear and tear or failure to follow the care and use instructions.

16. Limitation of liability

To the extent permitted by law, we are not liable for indirect damages related to the use of our products, and our liability for any order is limited to the amount you paid for it. We are not liable in case of misuse, normal wear and tear, intentional damage, failure to follow the care instructions, or minor differences related to manufacturing, markings, finishes or production batches.

17. Personal information

The information we collect is needed to process orders, ship them, provide after-sales service and manage our customer relationship. It is handled as described in our Privacy Policy, including your rights under California and other state privacy laws. To exercise your rights, write to support.plusrien@gmail.com.

18. Customer service

For any question about an order, delivery, return or refund, email support.plusrien@gmail.com. Please include your order number and the email address used at checkout. We reply within 24 to 48 business hours, Monday to Friday.

19. Dispute resolution

If you have a dispute, please contact our customer service first so we can look for an amicable solution. Most issues are solved this way, quickly and at no cost to you.

20. Governing law and jurisdiction

These Terms of Sale are governed by the laws of the State of Missouri and applicable U.S. federal law, without regard to conflict of law principles. Any dispute that cannot be resolved amicably will be brought before the state or federal courts located in Cass County, Missouri, unless the law of your state of residence requires otherwise.