Shipping policy

Free shipping

Shipping is free on every order to the United States, with no minimum.

No customs duties or import fees

Prices include all import fees: U.S. customers never pay any customs duties or import fees. There is nothing extra to pay on delivery.

Order processing

Orders are carefully prepared and shipped within 24 to 48 business hours (excluding weekends and public holidays).

Once your order is placed, you receive an order confirmation email, then a second email with your tracking number as soon as your package ships.

Delivery time

Delivery usually takes 6 to 10 business days after shipment. Business days exclude weekends and public holidays.

These times are estimates. They may vary slightly during peak periods (sales, holidays) or because of events beyond our control.

Where we ship

We currently ship to all 50 U.S. states. We do not ship to P.O. boxes, APO/FPO addresses or U.S. territories at this time.

Order tracking

Every order ships with a tracking number, emailed to you as soon as your package leaves. Tracking can take 24 to 72 hours to activate.

Sometimes the tracking number takes a little longer to reach you, or the package is handed over to a local carrier with a new tracking number. Don't worry: you then receive the local carrier's tracking number, and you can follow your package at any time with the tracking link in your shipping email.

Shipping address

Please double-check your address before you order. A package that has already shipped cannot be redirected. If you notice a mistake right after ordering, email support.plusrien@gmail.com immediately. We are not responsible for delays or failed deliveries caused by an incomplete or incorrect address.

Possible delays

We do everything we can to meet the delivery times shown, but delays can happen (carriers, weather, peak seasons). La Maison de Louise cannot be held responsible for delays caused by the carrier, but our team is always here to help you.

Damaged package or missing item

Please check your package when it arrives. If it is damaged, opened, or an item is missing or incorrect, email us within 7 days of delivery with your order number and a photo. We will send a replacement or a refund at no cost to you, as described in our Refund Policy.

Lost package or marked as delivered

If your package has not arrived 15 business days after shipment, email us with your order number and we will look into it with the carrier.

If tracking shows your package as delivered but you cannot find it, please check with neighbors and your building, then write to us. Carrier delivery confirmation counts as proof of delivery, and we will open an investigation with the carrier.

Contact

For any question about your order or its delivery, email support.plusrien@gmail.com. We reply within 24 to 48 business hours.